How can we help?
Most “it didn’t ring” problems are a phone setting. Start here — it takes a minute.
A wake didn’t ring — Android
- Open Tuluv → Me → “Make sure wakes can ring” and fix anything it lists.
- Allow “Alarms & reminders” for Tuluv, so scheduled wakes ring on time.
- Set battery to “Unrestricted” for Tuluv. On Xiaomi, Oppo, Vivo or Samsung also allow “Autostart”.
- Don’t swipe Tuluv away from recent apps overnight on phones that close background apps.
A wake didn’t ring — iPhone
- Settings → Tuluv → Notifications → allow, with Sounds on.
- Scheduled wakes ring like an alarm. For wakes sent “right now”, let Tuluv through your Focus (Settings → Focus → Sleep → Apps).
- Keep the app installed and signed in — wakes can’t reach a signed-out phone.
Common questions
Why can’t I wake my friend?
They need to accept your friend request and turn on “can wake me” for you — maybe only during certain hours. Ask them to check People.
How do I stop someone waking me?
People → switch off “can wake me” for them, or ⋯ → Block. It takes effect instantly.
What does “Couldn’t reach” mean?
Their phone was offline, signed out or had notifications off when the wake was due. Try again, or give them a call.
How do crews work?
Create a crew, share the invite link, and everyone sees who’s up each morning. Free crews hold 6 people.
How do I cancel Plus?
In your App Store or Google Play subscriptions. You keep Plus until the period ends; nothing is deleted.
How do I delete my account?
Me → Delete account in the app. It removes everything immediately.
Still stuck? Talk to a person.
Email us with your username and what happened. We usually reply within a day. To report someone, use ⋯ → Report in the app.